Surfline – a provider of 4G LTE data services - has announced that it will resume full operations next week.
In a statement signed by its CEO, Dr Yaw Akoto, in Accra Wednesday, Surfline said it had it had restored some of its vital installations following a fire that devastated its datacentre on February 1.
“…the majority of our systems are back on line and we are nearing full capacity. Our customers will continue to access our 4G LTE network for free over the next few days and ask that they continue to provide us with feedback on their experience.
“ We expect to be back to business as usual next week, and this date will be communicated to our customers in due course. We will provide complimentary data to our customers and also open the doors for new customers to join our network, the statement read.
Read the full statement below:
PRESS STATEMENT FOR PRESS CONFERENCE
Welcome members of the media and thank you for accepting our invitation on such short notice.
As you may all know by now, an unfortunate incident occurred last week at one of our technical centres. Since you are our partners, we want to take the opportunity to brief you comprehensively on the happenings from that period till now.
Hopefully, this formal briefing will bring you, and our customers, up to speed and also dispel any rumours that may be circulating.
On Sunday, 1st of February, at about 3:00pm, the backup power room in one of the buildings that house some of our technical installations, specifically our data centre, caught fire.
Some key components were destroyed by the fire, which caused a complete blackout of our network from that Sunday evening.
We would like to thank Ghana National Fire Service, GPHA, and the other allied services for responding swiftly, putting out the fire and minimizing possible damage to the total edifice. The Minister of Communications and the NCA officials have given their full support during this period and we appreciate their show of concern.
Following the outage, our team of engineers immediately went to work to investigate, assess and put in measures as to how we could quickly turn the 4G LTE network back on. Our team, together with our technical service partners, have been working round the clock to restore full service to our customers.
Throughout the period of no network connectivity, we tried our best to keep our customers as updated as possible through SMS messages and public announcements on our social media sites on radio and other channels. We appreciate the patience and support of our customers & business partners as well as the well wishes of Ghanaians in general.
From the evening of Friday, 6th February and throughout the weekend, our team restored partial connectivity and has been testing our network to check the stability of our systems. All of this was in preparation for restoring full and improved service to our customers.
All through the past weekend, the network was made available for free to our customers, as we finalized stability tests based on feedback we received.
Throughout this period, we have also taken the opportunity to increase the capacity of our 4G LTE network; in a bid to further improve the high service quality our customers have enjoyed since our commercial launch.
We are happy to announce that, as of this morning, the majority of our systems are back on line and we are nearing full capacity. Our customers will continue to access our 4G LTE network for free over the next few days and ask that they continue to provide us with feedback on their experience.
We expect to be back to business as usual next week, and this date will be communicated to our customers in due course. We will provide complimentary data to our customers and also open the doors for new customers to join our network.
Thank you.
Dr. Yaw Akoto
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